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Sawadika Dance AI

Refunds and Failed Generations

A returned video credit and a refund to your payment method are different actions.

Failed generations

When the provider confirms a generation failure, the reserved video credits are returned to your balance once. A task still processing or awaiting confirmation must be resolved before its final credit outcome is shown.

Payment refunds

For a payment refund request, contact support@sawadikadanceai.com and include your order reference. Refund requests are reviewed against the payment record, remaining credits, and applicable consumer requirements. We do not promise an automatic refund for completed, downloaded generations.

Duplicate or missing payments

If you believe a payment was duplicated or credits are missing, keep the Waffo receipt. Do not pay again to repair a delayed return page. The studio checks the recorded order status independently of the redirect.